General
MasterCubeStore.com is owned and operated by Ankersoe ApS. VAT number: DK38641344
Address: Randersvej 26, 6700 Esbjerg, Denmark
Email: info@mastercubestore.dk
These terms and conditions of sale and delivery apply when you purchase goods from MasterCubeStore.com and apply to deliveries within the EU and other countries.
MasterCubeStore reserves the right to rectify any errors on the website, such as errors in product descriptions, technical specifications, out-of-stock items, and incorrect prices (such as price changes from suppliers or currency fluctuations). MasterCubeStore reserves the right to correct any errors, as well as update and maintain the website's information at any time.
We do not take responsibility for information from third parties. The information and discount codes promoted by us are the ones that apply.
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Payment
MasterCubeStore.com accepts payment with MasterCard, VISA, Maestro, VISA Electron, JCB, Union Pay, Discover, Diners Club, PayPal, and Klarna.
All amounts on MasterCubeStore.com include VAT and any other applicable taxes.
MasterCubeStore.com uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
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Delivery
MasterCubeStore delivers on all weekdays, and packages are dispatched no later than the following working day, unless otherwise specified on the website.
For further information regarding delivery, please see our delivery page: https://mastercubestore.com/content/1-delivery
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Customs
All prices include VAT and customs duties. Please note that the delivery time may be extended if your package is selected for inspection by customs. For orders outside the EU, customs may charge import taxes as well as a handling fee for the shipment to the destination country.
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Ordering
Once you have placed an order with MasterCubeStore.com, you will receive a receipt to confirm that we have received your order. However, the binding purchase agreement will only be established when you receive an order confirmation from us. Please be aware that the order confirmation email may end up in your spam folder. If a customer provides an invalid email address, the terms and conditions will still apply.
Unfortunately, it is not possible to make changes once an order has been placed. Therefore, we kindly ask you to double-check your order before confirming it.
If you wish to cancel an order that you have already placed, please contact our customer service. You can find the contact information here. However, once we have started packing and/or shipping your order, we regret that we are unable to cancel it.
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Warranty
According to the Consumer Protection Act, you are entitled to a 24-month warranty. This means that depending on the specific situation, you can have the product repaired, replaced, refunded, or receive a price reduction. Please note that the warranty does not cover any damage to the product caused by mishandling on the customer's part.
Complaints regarding errors and defects must be notified to MasterCubeStore within a reasonable time after receiving the goods. Two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs associated with complaints.
How do I proceed?
To begin, please send us an email with a description of the problem/error and attach a couple of pictures, one showing the defect and one of the entire product. This will allow us to assess the issue as well as the general condition of the item. You are welcome to use our return form: Return Form.pdf
If the complaint is justified, we will naturally cover your reasonable shipping costs. Therefore, please contact us at info@mastercubestore.dk before returning the products so that we can resolve the issue. If we require a defective product to be returned, we will provide you with further instructions via email.
The products should be sent to: MasterCubeStore ApS, Randersvej 26, 6700 Esbjerg, Denmark, Att: Complaint
VAT number: DK38641344
We will send an email when you cancel or make a complaint.
If you have sent a product for cancellation or complaint, you will always receive an email notification once we have received and processed the item. In the email, you will be provided with information regarding the further process related to the handling of your cancellation/complaint.
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Refund
If a refund has been agreed upon, please provide us with your bank details so that we can transfer the agreed amount.
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Right of withdrawal
You are entitled to a 14-day full right of withdrawal for items purchased in our webshop.
The period is calculated from the day you receive the order.
You are responsible for the return shipping costs, and you will be liable for any damage that may occur during transport. The return must be notified to us no later than 14 days after the purchase, and from the moment you exercise your right of withdrawal, you must return the shipment within 30 days after notifying us.
If you are unsure about how to use the right of withdrawal, you can contact customer service:
Email: info@mastercubestore.dk
The return package should be sent to: MasterCubeStore ApS, Randersvej 26, 6700 Esbjerg, Denmark, Att: Return
MasterCubeStore does not accept packages sent with cash-on-delivery. You are responsible for the shipping cost when returning items, and we do not provide return labels.
The notification must be sent via email to info@mastercubestore.dk In the notification, please clearly indicate that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and include it with the return. You can find it here:
Condition of the item when returning
You are only liable for any diminished value of the item resulting from handling it in a way that goes beyond what is necessary to determine its nature, characteristics, and functioning. In other words, you can try the item on as you would in a physical store.
If the item has been used beyond what is described above, we consider it as used, which means that upon cancellation of the purchase, you will only receive a partial or no refund, depending on the commercial value of the item.
To receive a full refund, you must do the same as you would in a physical store. You may test the item but not put it into actual use.
We recommend returning the item in its original packaging. If the original packaging is missing, it may result in a depreciation of the item's value.
Refund of the purchase amount
If you cancel your purchase, you will receive a refund. If the item has diminished in value, we will deduct the corresponding amount that you are liable for.
We will refund all payments received from you, including delivery costs (except for any additional costs incurred if you have chosen a different delivery method than the cheapest standard delivery option we offer), within 30 days from the day we receive your notification of cancellation.
We will issue the refund using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold the refund until we have received the item or until you have provided documentation of having returned it.
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Complaint options - contact and link:
If you have a complaint about a product purchased from our webshop, you can send a complaint to our customer service:
Link: https://mastercubestore.com/contact-us
If we are unable to find a solution, you can submit a complaint to the European Commission's online dispute resolution platform.
The platform is available here: https://ec.europa.eu/consumers/odr/
When submitting a complaint on this platform, please provide our email address: info@mastercubestore.dk
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Cookies
By using MasterCubeStore.com, you accept that we use cookies. A cookie is a small data file that we place on your computer. This is to track what happens during your visit to the website and to recognize your computer. A cookie is not a program and does not contain viruses.
If you want to read about the cookies used on MasterCubeStore.com and how to delete cookies, click here: https://mastercubestore.com/content/7-cookies
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Privacy Policy
We need the following information when you make a purchase from us:
Name, address, phone number, and email address.
We collect and disclose the personal information necessary to deliver the product to you. The personal information is registered with Ankersoe ApS and is stored for five years, after which the information is deleted.
We also collaborate with several other companies that store and process data. These companies only process information on our behalf and are not allowed to use it for their purposes.
We only collaborate with data processors in the EU or in countries that can provide sufficient protection for your information.
The data controller at mastercubestore.com is Ankersoe ApS.
You have the right to be informed about the information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. This may be the case if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe your personal data is being processed in violation of the law. You can reach us at: info@mastercubestore.dk
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Standard Cancellation Form
(This form is only to be completed and returned if the right of cancellation is exercised)
To:
MasterCubeStore ApS
Randersvej 26
6700 Esbjerg
Denmark
Email: info@mastercubestore.dk
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement regarding the following goods/services:
__________________________________________________________________________________________
Ordered on: _______________________________ Received on: _________________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: ______________________________________ Date: __________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on 25.05.2023.
