Return and Exchange

How do I return?

You have a full 14-day right of return on all items from the date of receipt. The item must be in unbroken packaging and returned in the same condition as received, and it must be in such a condition that we can sell the item as new again without any problems. If the item has lost value due to your use of it in a way other than necessary to determine the nature of the item, you can only receive a partial refund. The amount you can receive back depends on the commercial value of the item. If the item has been tried beyond what is described above, we consider it used, which means that in the event of cancellation, you will only receive a partial or no refund of the purchase amount.

We may withhold the refund until we have received the goods back. Remember to get a receipt for sending the package, as this serves as proof of your return.

If you are unsure how to use the right of cancellation, you can contact our customer service:

Email: info@mastercubestore.dk

Return items are to be sent to: MasterCubeStore ApS, Randersvej 26, 6700 Esbjerg, Denmark, Att. Return

MasterCubeStore does not accept packages sent cash on delivery. You are responsible for the shipping cost when returning items. We do not provide return labels.

Refund of the amount

You will receive an email when we have received your return, and the amount will be refunded to the card used for the purchase within 5-7 business days. During busy periods, the processing time may be slightly longer.

Gift Exchange

Unfortunately, we do not have the option to exchange for another item. If you wish to receive a different item, you will need to place a new order on mastercubestore.com. That is the fastest way to receive your desired items.